Refund Policy
General Refund Policy
Clarify your refund approach for the services you provide.
Example:
“We do not offer refunds for services rendered, as our services are delivered electronically and are considered consumed once the work is completed. However, if you experience issues with the service that was not delivered as agreed, we will work with you to resolve the issue.”
Refund Eligibility
Specify any situations where a refund might be considered.Example:
“Refunds may be issued in the event that the agreed-upon deliverables are not provided within a reasonable time frame, or if the service is proven to be defective. Requests for a refund must be submitted within 7 days of service delivery.”
Charge back Handling
Explain your process for handling charge backs or payment disputes.Example:
“If a client disputes a charge or issues a charge back, we will attempt to resolve the issue through communication. If necessary, we will escalate the dispute to the payment processor.”
Non-refundable Services
Be clear about what is non-refundable.Example:
“All setup fees are non-refundable once paid.”
How to Request a Refund
Provide clear instructions on how a client can request a refund.Example:
“To request a refund, please contact us at [info@tiaradigitalsupport.com] with the reason for the request, and we will evaluate your case.”
